Terms & Conditions

​1. TERM

This Agreement shall commence on the date the products (more fully set out in the Schedule) (“Product(s)”) are delivered to the Customer and remain in full force and effect until the fixed period [equivalent to the tenure of the contract that is agreed by the Customer while booking the Product(s)] expires and the Products are returned to RentLappy, unless terminated earlier or extended pursuant to the flexi tenure policy.

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2. FLEXI TENURE POLICY

RentLappy provides its Customers an option to opt for flexible tenure (“Flexi Tenure”) for early closure and/or extension of the term of the Agreement. In case of early closure, the Customer can request for closing the order by informing RentLappy at any time prior to the date the Customer wishes to close the order. RentLappy provides its Customer with different monthly rental rates depending on the tenure of the Agreement at the time of order placement. In the event of early closure, the Customer shall be liable to pay the early closure charges, which shall be calculated (please refer to www.RentLappy.com for detailed break-up) based on the tenure selected by the Customer. The early closure charges shall be a maximum of the total amount of the security deposit paid by the Customer, excluding any rental dues and damage charges.

For extension of the term beyond the Agreement tenure by the Customer, the monthly rate applicable at the time of extension shall be followed for the calculation of rental amount for the extension period. Any extension or early closure shall be done only through the RentLappy website, and such extension or early closure shall be deemed to be pursuant to this Agreement. RentLappy reserves the right to revise the rental rates at any time at its sole discretion.

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3. PAYMENT

​The invoice shall be raised by RentLappy on the 1st day of every month, and the due date for payment shall be the 10th day of the month (“Due Date”). The Customer shall pay the rental charge as per the invoice raised and mailed to the Customer’s registered e-mail address. Payment made beyond the Due Date shall incur a late fee. Late fees shall be levied on the rental due amount only. The late fee of 10% shall be applied on the 11th day of the month on the pending amount. In case the Products are delivered anytime during the month, the first month shall be calculated on a pro-rata basis from the date of delivery until the last day of the first month. In case of order expiry, termination, or early cancellation, the last month rental shall be calculated on a pro-rata basis until the date of pickup of the Product from the Customer.

The Customer shall make all payments to RentLappy only. RentLappy shall not be liable for any payment made to any broker/third party by the Customer. RentLappy reserves the right to share information with credit rating agencies pursuant to Clause 13 of this Agreement. The Customer hereby agrees that non-payment of rental dues, late fees, asset value leased, and any other non-payment may affect the credit rating of the Customer, and RentLappy shall not be liable for any claim from the Customer for sharing such information with credit rating agencies. In the event the Customer does not make payments to RentLappy or does not return the Products and is not traceable, in addition to any other right of RentLappy, the Customer agrees that RentLappy shall have the right to reach out to the Customer’s relatives, friends, employer, and offices and shall inform them about the Customer’s default. The Customer hereby agrees that RentLappy shall not be liable for any inconvenience or loss caused to the Customer for such action by RentLappy.

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4. SECURITY DEPOSIT

​In addition to the monthly rental, the Customer shall pay a refundable security deposit (“Security Deposit”). The Security Deposit shall not carry any interest for the entire tenure. The Security Deposit shall be refunded to the Customer on termination and after taking delivery of all the Products from the possession of the Customer. Once the final quality check is performed on all the Products, and in case no damage is found, the Security Deposit shall be refunded within 15-21 working days to the Customer. RentLappy shall refund the Security Deposit to the account from which the initial Security Deposit was paid by the Customer. In case the Customer wishes to get the refund to any other account, the Customer shall provide the details of the account to RentLappy via e-mail from the registered e-mail address of the Customer and/or upload the account details on the dashboard available on the RentLappy website, prior to the pickup of the Products. The same account details shall be confirmed at the time of the reverse pickup of the Products.

In case any damage is found in any Product, RentLappy shall have the right to deduct the charges for the damages or monthly dues from the Security Deposit paid by the Customer and shall refund the remaining amount to the Customer. In case of default in the payment of monthly rentals (including late fees), RentLappy shall have the right to deduct such rental dues from the Security Deposit and may, at its sole discretion, refund or forfeit the remaining balance of the Security Deposit. The Security Deposit shall not include any monthly rental. The Customer cannot request for the monthly invoice dues to be adjusted from the Security Deposit.

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5. ORDER CONFIRMATION

​On receipt of the order and the Security Deposit, RentLappy shall confirm the order with the Customer by sending a confirmation (subject to successful verification of KYC) to the registered e-mail address of the Customer. In the event any product selected by the Customer is unavailable, RentLappy shall inform the Customer. RentLappy reserves the right to replace any product selected by the Customer in the event of unavailability. The Customer shall be provided with an option to either accept or deny such substitution at the time of confirming the order. Mere payment of the Security Deposit shall not be considered a valid contract. In the event the Customer does not accept the substitute Product, RentLappy shall refund the Security Deposit paid by the Customer as per Clause 4 of this Agreement.

The order raised by the Customer shall be processed subject to successful verification of the KYC and serviceability of the Customer’s location as per RentLappy Policy. In case the KYC verification is not successful, or the location is not serviceable by RentLappy, RentLappy reserves the right to reject the Customer’s order at any time prior to delivery, at its sole discretion without assigning any reason even after successful KYC or serviceability of the location. In the event the order is rejected by RentLappy, the Security Deposit paid by the Customer shall be refunded to the Customer as per Clause 4 of this Agreement.

The Customer authorizes RentLappy to verify all the details provided by him/her and verify his/her credit score by evaluating their credit report with the help of any credit bureau and/or any other third party.

6. DELIVERY

On confirmation of the order by the Customer, RentLappy shall deliver the Products to the location specified by the Customer. The Customer shall be present at the location at the time of delivery agreed between RentLappy and the Customer. In case the Customer is not present or has not assigned a representative for taking delivery, and a second delivery attempt is required, RentLappy shall charge an extra delivery cost to the Customer. RentLappy shall inspect the quality and ensure that the Products are working and in usable condition before the delivery of the Products to the Customer. The Customer shall inspect the Products for any damage and quality during the time of delivery. In case any Product is damaged during transit or unfit for use, RentLappy shall replace the same at its own cost, and in case a replacement is not required, such damage shall be noted in the delivery receipt and a photo of the same shall be taken for record. In case any claim of damage is brought against the Product after the acceptance of delivery by the Customer, RentLappy shall not be responsible for replacing the Product and shall levy a damage fee to be ascertained as per the damage policy below.

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7. SERVICE

​RentLappy shall provide service for the Product during the term of this Agreement. In case any service is required for the Product, the Customer shall raise the request for the service; however, RentLappy shall try to resolve the issue over the call. In case the issue is not resolved, RentLappy shall send its representative within 2-5 days from the date the service request is raised by the Customer to assess the service requirement of the Product. In case the issue cannot be resolved at the Customer’s premises, RentLappy’s representative shall pick up the Product from the Customer and shall deliver a temporary basic product to the Customer. As RentLappy is not an authorized service provider of the Product manufacturer, RentLappy shall submit the Product to the authorized service center of the manufacturer and shall inform the Customer of the duration required for service. Once the original Product is repaired, RentLappy shall deliver the original Product to the Customer and shall collect the temporary product from the Customer.

The Customer shall be liable to pay for any quality assessment check (QC) cost incurred by RentLappy or any service charges incurred by RentLappy for the service. In case of a manufacturing defect, the Customer shall not be liable to pay the charges for such service. Any service arising out of damage as per Clause 8, the Customer shall be liable to pay for such damage.

In case the service is due to a manufacturing defect, the Customer shall be charged the monthly rentals on a pro-rata basis for the number of days the Product is used by the Customer. In case the service is due to damage done by the Customer, then, in addition to the repair costs, the Customer shall also be liable to pay the complete monthly rental for that month, along with damage costs incurred by RentLappy to restore the Product to its original condition.

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8. DAMAGE/LOST PRODUCTS​

In the event of damage to the Products, the Customer shall be liable to pay for the damage, repair, or replacement cost, up to the market value of the Product. In the event of loss or theft, the Customer shall notify RentLappy within 24 hours of the occurrence and shall file a FIR with the local authorities. The Customer shall be liable to pay the market value of the Product to RentLappy, as determined by RentLappy, at its sole discretion. The Customer shall also be liable for any additional costs incurred due to loss or theft.

Any damage arising out of accidents, misuse, mishandling, or negligence of the Customer will be considered as damages by the Customer, and RentLappy reserves the right to levy charges for the damage, which shall be deducted from the Security Deposit as per Clause 4.

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9. INSPECTION

RentLappy reserves the right to inspect the Products at any time during the term of this Agreement, including at the time of return. In case any damage is found at the time of return, the Customer shall be liable to pay for such damages. RentLappy reserves the right to repair or replace the damaged Product, and the charges shall be deducted from the Security Deposit as per Clause 4.

RentLappy shall not be liable for any loss or damage arising from such inspections or due to the repairs.

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10. DATA

The Customer shall ensure that all the data and information stored on the Products shall be backed up before the return of the Products. RentLappy shall not be liable for any loss of data or information during the inspection and return of the Products.

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11. TERMINATION

The Agreement shall terminate upon expiry of the fixed period of the rental term or if either party chooses to terminate the Agreement immediately in the event of non-payment of rental dues or breach of this Agreement. The Customer shall remain liable for any outstanding payments and/or damages as per this Agreement.

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12. OWNERSHIP OF PRODUCTS

RentLappy shall retain ownership of all Products rented out to the Customer under this Agreement. The Customer shall not have any rights to the Products other than the right to use them as specified in this Agreement.

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13. ASSIGNMENT

The Customer shall not assign or transfer its interests in this Agreement without the prior written consent of RentLappy.

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14. INDEMNIFICATION

​The Customer shall indemnify RentLappy against any claims arising out of the Customer’s use of the Products, except in the case of negligence or willful misconduct by RentLappy.

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15. GOVERNING LAW

​This Agreement shall be governed by the laws of India, and any disputes arising under this Agreement shall be subject to the jurisdiction of the courts in New Delhi.

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16. ENTIRE AGREEMENT

​This document constitutes the entire agreement between the parties and supersedes all prior discussions and agreements, both oral and written. In case of any conflict between this Agreement and the terms available on the RentLappy website, the terms available on the RentLappy website shall prevail.